Faq

While you can make a purchase as a guest, registering an account offers benefits such as order tracking, faster checkout for future purchases, and access to exclusive offers.

Yes, you can change your email address by accessing your account settings or contacting customer support for assistance.

If you forgot your password, you can reset it by clicking on the "Forgot Password" link on the login page. You'll receive instructions via email on how to reset your password.

Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data.

Please contact our Customer Care on +91-9951402666 and we will be happy to talk you through and help you solve any issues you may be experiencing.

Yes, we will charge VAT & GST on all online orders. All prices shown are GST-inclusive.

Each product in your order is first cushioned with a bio-degradable material and then placed in a sturdy recyclable shipper box. The box is then taped and prepared for shipping. We pride ourselves on the quality of our packaging.

Our deliveries are serviced by well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website. For domestic deliveries, the estimated delivery time is 5-7 business days. For international deliveries, the estimated delivery time is 10-12 business days, depending on the destination country.

If you believe an item is missing from your shipment, please follow these steps: Verify Your Shipping Address Go to Your Orders and select the relevant order. Confirm that the shipping address is correct. Check Delivery Updates Click on Track Package to see if the delivery is still in progress or if any delays are noted. Look Around Your Delivery Location Sometimes packages are left in unexpected places. Check around your home, entryways, mailbox area, or with your neighbors or household members. Still Can’t Find the Item? If the missing item (SKU) is not found, please contact our Customer Care within 24 hours of delivery.

If the outer package was delivered but some items are missing inside the box: Please share an unboxing video, clear pictures of the package and contents, along with your Order ID and Airway Bill number. This must be submitted within 24 hours of delivery to qualify for support.

Unfortunately, we cannot process any claims made after 24 hours of the delivery time. Timely reporting is essential to investigate and resolve the issue effectively.

Our loyalty program offers exclusive benefits to our valued customers, including early access to new products, special discounts, promotions, and more.

At Old School, we are committed to creating high-quality products without causing harm to animals. Our products are 100% cruelty-free, and we do not test them on animals. We believe in using safe and ethical methods to bring our customers the best possible products.

At Old School, we believe in using natural and nourishing ingredients in our products. Our products are made with a carefully selected combination of ingredients, including: Black Rice, Cinnamon, Honey, Red Sandalwood, Triphala, Amla, Multani Mitti, Nutmeg, Rosemary Leaf, Kasturi Turmeric, Tomato, Banana, Coffee, Coconut Oil, Tamarind, Vetiver, Neem, Aloe Vera, etc.

We understand that every person's skin is unique, and that's why we offer a range of products suitable for all skin types. Whether you have dry, oily, sensitive, or combination skin, we have products that can help nourish, protect, and improve the health of your skin.

We believe in using fresh and natural ingredients in our skin care products, which is why we prepare them fresh and deliver them to you as soon as possible. Our skin care products have a minimum shelf life of two years, so you can enjoy the maximum benefits of the natural ingredients.

Our products are free of any synthetic preservatives, ensuring that you can enjoy the benefits of our natural ingredients without any harsh chemicals or artificial additives.

We are proud to offer a range of vegan-friendly options that are made with pure, natural ingredients and free from animal-derived products.

Most of our products are available for international shipping. However, some items may have restrictions based on local regulations. Contact us for support.

We accept major international credit and debit cards, PayPal, and other globally recognized payment methods.

Payments are processed in INR/USD (or as per your selected currency during checkout). Your bank or payment processor may convert the amount to your local currency at their prevailing exchange rate.

Your bank or payment provider may apply foreign transaction fees or currency conversion charges. Please check with your bank for more details.

International orders are typically delivered within 10-12 business days, depending on the destination country.

Shipping costs vary based on the weight of your package and the destination country. The exact shipping charges will be displayed at checkout.

Yes, once your order is dispatched, you’ll receive an email with the tracking number and the name of the courier company. You can use this information to track your package on the courier company’s website.

While we strive to meet delivery timelines, occasional delays may occur due to customs clearance or local courier issues. If your package is delayed, contact our customer support team for assistance.

If your package is lost or damaged in transit, contact us immediately. We will work with the courier service to resolve the issue and provide a solution.