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HOW TO REDEEM LOYALTY POINTS
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1. Go to Checkout
Add items to your cart and proceed to checkout.
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2. Apply Points
Apply Available points to redeem. 1 point equals ₹1 off.
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3. See Instant Savings
Your total updates immediately.
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4. Pay and Complete Order
Pay the remaining amount using any prepaid payment method.
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Important:
Points can be redeemed on COD orders. Maximum redemption per order is 1000 points (₹1000).
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1. What is the Heirloom Ritual Rewards Program?
It is Old School’s loyalty program where you earn points on every purchase and redeem them on future orders.
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2. How do I earn points?
You earn 4 points for every ₹100 you spend.
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3. When will I receive my points?
Points are added to your account 14 days after your order is delivered.
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4. Why is there a 14-day wait?
This waiting period allows time for any returns or cancellations to be processed before points are confirmed.
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5. Do my points expire?
Yes. Points are valid for 1 year from the date they are credited.
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6. Is there a limit on how many points I can use?
No. You can use a max of 1000 points during checkout.
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7. How do I redeem my points?
At checkout, redeem the points. The amount will be deducted from your total.
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8. Can I transfer my points?
No. Points can only be used by the account that earned them.
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9. What happens if I return or cancel an order?
If the order is returned or cancelled before the 14-day period, points will not be added. If points were already credited, they will be deducted from your account.
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10. How do I check my points balance?
Log in to your account and open the Rewards or My Account section to view your points.
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11. Are taxes and shipping included when calculating points?
Points are usually calculated on the subtotal. Check your order summary or contact support if needed.
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12. Will I be reminded before my points expire?
We will try to notify you, but it is best to check your account regularly.
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13. Who can I contact for help?
Please reach out to our Customer Support team for any questions.
